Shipping policy

Last Updated: January 18, 2026

1. OVERVIEW

This Shipping Policy applies to all orders placed on the Dukoll website for Dukoll Hydropoxy products.
By placing an order, you agree to the terms outlined below.

2. SHIPPING LOCATIONS

We currently ship across India.
At present, we do not offer international shipping.

Orders to remote or non-serviceable pin codes may require additional delivery time or may be cancelled with a full refund.

3. ORDER PROCESSING TIME

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

  • Bulk, dealer, or special orders may require additional processing time.

Once your order is shipped, you will receive shipment details via SMS, WhatsApp, or email.

4. SHIPPING METHODS & PARTNERS

We ship through reliable third-party courier and logistics partners selected based on destination, package size, and weight.

Shipping method selection is handled by Dukoll to ensure safe and efficient delivery of epoxy products.

5. SHIPPING CHARGES

  • Shipping charges are calculated at checkout based on:

    • Product weight

    • Package dimensions

    • Delivery location

  • Any applicable shipping fees will be clearly shown before order confirmation.

Dukoll reserves the right to revise shipping charges without prior notice.

6. ESTIMATED DELIVERY TIME

Estimated delivery timelines after dispatch:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 4–7 business days

  • Remote Areas: 6–10 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

7. SHIPPING RESTRICTIONS

  • We do not ship to P.O. Box addresses.

  • Deliveries require a valid and complete shipping address with correct contact details.

  • Dukoll is not responsible for delays or non-delivery due to incorrect address or contact information provided by the customer.

8. RISK OF LOSS & OWNERSHIP

Ownership and risk of loss for products pass to the customer once the shipment is handed over to the shipping carrier.

Customers are advised to inspect packages at the time of delivery.

9. DAMAGED OR TAMPERED SHIPMENTS

If your order arrives damaged, leaked, or tampered:

  • Do not accept the package if visible damage is present

  • Take clear photos or videos of the package

  • Report the issue to Dukoll within 24 hours of delivery

Claims reported after 24 hours may not be eligible for replacement or refund.

10. FAILED DELIVERY ATTEMPTS

If delivery fails due to:

  • Incorrect address

  • Unreachable contact number

  • Refusal to accept delivery

The order may be returned to Dukoll. Re-shipping charges, if applicable, will be borne by the customer.

11. PARTIAL SHIPMENTS

In some cases, orders may be shipped in multiple packages depending on product availability or packaging requirements. There will be no additional shipping cost for partial shipments unless communicated in advance.

12. FORCE MAJEURE

Dukoll shall not be liable for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, or courier disruptions.

13. CHANGES TO SHIPPING POLICY

Dukoll reserves the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on the website.

14. CONTACT INFORMATION

For shipping-related questions or assistance, please contact:

Dukoll – Hydropoxy Division

Address: Sr No. 1524 Sabardairy, Road, S.K, Gadhoda, Himatnagar, Gujarat 383002
Email: brand@dukoll.in
Phone: +91 76002 77601