Terms of service


Last Updated: January 18, 2026

1. OVERVIEW

This website is operated by DUKOLL INDIA LLP and offers products under the brand Dukoll Hydropoxy.
Throughout the site, the terms "DUKOLL", “we”, “us”, and “our” refer to DUKOLL INDIA LLP.

By accessing this website and/or purchasing Dukoll Hydropoxy products, you agree to be bound by the following Terms of Service. These terms apply to all users of the site, including browsers, customers, dealers, and contributors of content.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding payment information) may be transferred unencrypted and involve transmissions over various networks. Payment information is always encrypted during transfer through secure payment gateways.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, products, or access to the Service without express written permission from Dukoll.

3. ACCURACY OF INFORMATION

We make every effort to ensure that information on this website is accurate and up to date. However, we do not warrant that product descriptions, technical information, pricing, or other content is complete, current, or error-free.

The content provided is for general informational purposes only and should not be relied upon as the sole basis for decision-making without consulting official technical data sheets or professional advice.

4. PRODUCTS AND SERVICES

All Dukoll Hydropoxy epoxy grout products, accessories, applicators, and related items are subject to availability. We reserve the right to discontinue or modify any product at any time without prior notice.

Product Appearance

Actual product colors may vary slightly due to screen settings, lighting conditions, and manufacturing tolerances.

Technical Information

Technical data sheets, application methods, and coverage information are provided as guidance only. Actual results may vary depending on surface condition, application technique, site conditions, and environmental factors.

5. PRICING

All prices are subject to change without prior notice. We reserve the right to correct pricing errors or inaccuracies at any time.

Prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Dukoll shall not be liable for any price changes, modifications, or discontinuation of products.

6. PAYMENT TERMS

Full payment is required at the time of order placement. We accept payment through the payment methods displayed during checkout.

By submitting payment information, you confirm that you are authorized to use the selected payment method and that the information provided is accurate and complete.

7. SHIPPING AND DELIVERY

Shipping charges are calculated based on order weight, dimensions, and delivery location.

Delivery timelines provided are estimates only and not guaranteed. Dukoll is not responsible for delays caused by logistics partners, force majeure events, or circumstances beyond our control.

Risk of loss and ownership of products pass to the customer once the shipment is handed over to the carrier.

8. RETURNS AND REFUNDS

All returns, replacements, and refunds are governed by our Return and Refund Policy, which forms an integral part of these Terms of Service. Please review the policy carefully before placing an order.

9. PRODUCT USE AND LIABILITY
Proper Application

Dukoll Hydropoxy products must be applied strictly as per the recommended instructions, technical data sheets, and usage guidelines. Improper application, mixing, or surface preparation may lead to unsatisfactory results.

Professional Application

While Dukoll Hydropoxy is designed for user convenience, professional installation is strongly recommended for optimal performance. Dukoll shall not be responsible for losses arising from incorrect application or misuse.

Limitation of Liability

To the maximum extent permitted by law, Dukoll shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use Dukoll Hydropoxy products.

10. DEALER & DISTRIBUTOR PROGRAM

Separate terms and conditions apply to authorized Dukoll dealers and distributors. Dealer pricing, credit terms, marketing rights, and obligations are governed by individual dealership agreements and may be modified at Dukoll’s discretion.

11. INTELLECTUAL PROPERTY

All content on this website, including text, images, graphics, logos, videos, product designs, and software, is the intellectual property of DUKOLL INDIA LLP and is protected under Indian and international intellectual property laws.

Unauthorized reproduction, distribution, or use of any content is strictly prohibited.

12. PROHIBITED USES

You may not use this website or its content:

  • For any unlawful purpose

  • To violate any applicable laws or regulations

  • To infringe upon Dukoll’s intellectual property rights

  • To submit false, misleading, or fraudulent information

  • To transmit viruses, malware, or malicious code

  • To interfere with the security or operation of the website

Violation of these terms may result in immediate termination of access.

13. GOVERNING LAW & JURISDICTION

These Terms of Service shall be governed by and construed in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of the courts located in India.

14. CHANGES TO TERMS

Dukoll reserves the right to update, modify, or replace any part of these Terms of Service at any time by posting changes on this website. Continued use of the site following such changes constitutes acceptance of the revised terms.

15. CONTACT INFORMATION

For questions or concerns regarding these Terms of Service, please contact:

DUKOLL INDIA LLP
ADDRESS : Plot No. 149, GIDC Motipura, NH No. 8,  Himmatnagar, Sabarkantha, Gujarat -383001
EMAIL :  brand@dukoll.in
CONTACT : +91 76002 77601